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REFUND POLICY

All items are final sale, however, please reach out to info@ekbestaan.com if you have any issues with your order.
 

Return and Refund Policy 

 

EK BESTAAN Vintage Furniture provides unique and high-quality pieces, restored  with care and passion. Our pieces are sourced from the Mid Century time period, therefore minor imperfections can still be seen on some of our pieces - a charming mark of pre-loved, vintage items.

 

EK BESTAAN  will always supply customers with clear, detailed images of our products. We ensure that all photographs are taken with enough light and that all angles of the piece of furniture are captured. Additionally, we provide a product detail video for each piece, to further enhance the customer's understanding of the item. We consider any imperfections when structuring the price and description of our items.
 

Therefore, EK BESTAAN offers no refunds or returns once a customer has ordered and paid for a product. 


A refund or return will only be considered when:
 

  • Items containing damages that were not mentioned.

  • Items were advertised inaccurately and we somehow missed damages for any reason and/or did not make the customer aware of these damages/ imperfections prior to purchase.

  • Incorrect Dimensions

  • There are strictly NO refunds on items that are on sale or that have been given to the client on discount.

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RETURNS PROCEDURE
 

  • Submit photographs of the alleged defects as well as a full description of the alleged defects on email

  • Should EK BESTAAN., in using its discretion, accept that the product is returnable we will contact you to arrange collection and/or contact the customer on transport arrangements., should the product be located in another Province it will be at the clients expense to return the product.

  • Once the return has reached us, the product will be inspected before the return is processed;

  • Should EK BESTAAN accept that the customer has a right to refund/ exchange we will advise as to whether the customer is entitled to a refund.

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STORAGE & COLLECTION

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Customers are kindly asked to collect their items within 7 to 10 days of purchasing them.  Items that have not been collected for long than 3 months will be resold,
 

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